How long will it take to receive my order?
For deliveries within mainland UK, the estimated shipping time is 1 - 8 business days (please refer to each product item for shipping times).
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request/notify a return.
Returns are FREE.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at sales@littleandgiantexplorers.co.uk
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@littleandgiantexplorers.co.uk
What should I do if my item is damaged or defective?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long does it take to process a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@littleandgiantexplorers.co.uk