How long will it take to receive my order?
For mainland UK deliveries, shipping typically takes 1 to 6 business days. Estimated delivery times are listed on each product page for your convenience.
What is your return policy?
We offer a 14-day return policy, which means you have 14 days from receiving your order to request a return.
✅ Returns are free of charge.
To be eligible, items must be:
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Unused and in the same condition you received them
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In original packaging with tags attached
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Accompanied by proof of purchase
To start a return, email us at sales@littleandgiantexplorers.co.uk. If approved, we’ll provide a prepaid return label or collection date and instructions.
Please note: Items sent back without prior approval will not be accepted.
What should I do if my item is damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us immediately with a photo and description of the issue. We’ll evaluate and resolve it swiftly with a replacement or refund.
Can I exchange an item?
We don’t offer direct exchanges. The fastest way is to:
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Return the item
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Place a new order for the one you want
This ensures the quickest turnaround and product availability.
How long does it take to process a refund?
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.
Bank processing times may vary. If 15 business days have passed since your refund was approved, please contact us at sales@littleandgiantexplorers.co.uk.
How do I check if a toy is age-appropriate?
Each product page includes clear age recommendations based on UK safety standards. If you’re unsure, feel free to contact us for guidance.
What safety certifications do your toys have?
All products comply with UKCA safety standards, and where applicable, CE certification. We prioritise quality and safety for every age group.
What payment options do you accept?
We accept all major credit/debit cards, PayPal and flexible payment options through Klarna.
Split your payments or pay later - secure, simple and hassle-free.
Do you offer seasonal sales or promotions?
Yes! We regularly launch new offers, especially around holidays and seasons.
How can I contact customer service?
We’re here for you. Our friendly team is available Monday to Friday, 9am–5pm.
Message us via the contact form or email sales@littleandgiantexplorers.co.uk.
We aim to respond within 24 hours.
Are you a UK-based company?
Yes! We’re a proud UK-based family business (VAT No: GB462773470), bringing joy to families nationwide.
🏆 Winner of the Prestige Award – Toy Store of the Year 2025.
How do I track my order?
Once your order is shipped, you’ll receive an email with your tracking link.
You can also log into your account to check your order status in real-time.
What makes Little and Giant Explorers special?
Our mission is simple: spread joy.
We carefully curate toys, crafts and hobby products that encourage play, creativity and connection.
As a Prestige Award-winning business, we’re proud to be part of thousands of family adventures across the UK.